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Terms & Conditions

Terms & Conditions

Terms and Conditions of Purchase

In purchasing tickets for entry into Beamish you enter into an agreement with Beamish Museum on these ticket specific terms that incorporate the “Common Terms” on Beamish Museum’s website applicable to all transactions. Click here to read the full terms of use relating to this website.

Classes of Ticket Holders

For the purpose of ticket sales the following definitions apply:

·         An Adult is a person aged from 17 years to 59 years (inclusive).

·         A Child is a person aged from 5 years to 16 years (inclusive). Children will not be admitted without an adult.

·         A Senior is a person aged 60 years or over.

·         A Student is an Adult who holds any type of valid photographic identity card showing they are a student in full-time education.

Ticket Collection

When your purchase has been confirmed, an email containing your unique Booking Reference Number will be sent to the email address you specified. It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your ticket requirements is accurate. We are only responsible for issuing tickets in accordance with the information you provide.

If the delivered email does not match your order, please contact us at  museum@beamish.org.uk

Beamish Museum will not post out Unlimited Passes purchased online. When your purchase has been confirmed your Booking Reference Number will be contained in an email sent to the email address you specified. It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your ticket requirements is accurate. We are only responsible for issuing tickets in accordance with the information you provide.

Ticket and Beamish Unlimited Pass Purchase and Validity

A Beamish Unlimited Pass bought online is valid for 12 months from the date of purchase.

Unlimited Passes cannot be used for evening events. Tickets for evening events are non-refundable and cannot be exchanged for an alternative date or event, or replaced in the event of loss.

Unless otherwise stated, no tickets will be sent out in the post.

At times we may offer tickets at special rates. Tickets purchased at these rates are only valid on specific dates. We are happy to upgrade your ticket to a Beamish Unlimited Pass, however you will be required to pay the difference.

Please visit the website for opening times and prices.

Resale

No ticket may be resold without the prior written consent of Beamish Museum. If any person attempts to enter Beamish with a ticket that has been resold without Beamish Museum’s written consent, Beamish Museum may refuse entry and no compensation is payable to that person by Beamish Museum.

Delivery

Beamish Museum will not post out any tickets purchased online, unless otherwise stated. When your purchase has been confirmed your Booking Reference Number is the dispatched email sent to the e-mail address you specified. It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your ticket requirements is accurate. We are only responsible for issuing tickets in accordance with the information you provide.

Returns

If the delivered email does not match your order, please contact us at museum@beamish.org.uk. Tickets for evening events are non-refundable and cannot be exchanged for an alternative date or event. 

Beamish Unlimited Pass Terms and Conditions

Pass holders can gain free entry to Beamish during normal daytime opening hours (last admission 3pm) for 12 months from the date of purchase. There are a small number of evening events when the Beamish Unlimited Pass is not valid, including special evening events such as Halloween. Admission information will be included in the event details, however please phone the museum or visit our website for details if you are unsure.

Your Pass will act as proof of purchase of a Beamish Unlimited Pass and must be produced on arrival to gain admission. If you arrive at the museum without the Pass, you will be asked to pay the normal admission price and this will not be refunded.

On collection of your Unlimited Pass you will be required to sign the Pass in front of a member of Beamish staff. Beamish Unlimited Passes are not transferable to any other person and Passes must only be used by the named Beamish Unlimited Pass holder. Staff will always verify the identity of the Pass holder(s) prior to admission.

Beamish is unable to check for lost or forgotten Passes on the day of a visit. If you lose your Pass, please contact us beforehand by calling 0191 370 4000. We are unable to issue a replacement Pass without notice of at least five days.

Children under 17 years of age must always be accompanied by an adult. If a child Pass holder is included on a Family Pass, proof of both membership and the identity of the child must be produced to obtain free admission.

The Pass may not be used for group/educational visits or in conjunction with any other concessions, discounts, or for commercial/business use.

The museum reserves the right to refuse admission.

Trouble with your purchase? Contact Beamish Museum

museum@beamish.org.uk 0191 370 4000

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