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Terms & Conditions

Terms & Conditions

Terms and conditions of purchase

In purchasing tickets for entry into Beamish you enter into an agreement with Beamish Museum on these ticket specific terms that incorporate the “Common Terms” on this website applicable to all transactions. Click here to read the full terms of use relating to this website.

Classes of Ticket Holders

For the purpose of ticket sales the following definitions apply:

  • An Adult is a person aged from 17 years to 59 years (inclusive).
  • A Child is a person aged from 5 years to 16 years (inclusive). Children will not be admitted without an adult.
  • A Senior is a person aged 60 years or over.
  • A Student is an Adult who holds any type of valid photographic identity card showing they are a student in full time education.

Ticket Collection

When your purchase has been confirmed your reference is the e-mail sent to the e-mail address you specified. It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your ticket requirements is accurate. We are only responsible for issuing tickets in accordance with the information you provide.

If the delivered e-mail does not match your order, please contact us at museum@beamish.org.uk

Beamish Museum will not mail out any tickets purchased online.

Ticket and Beamish Unlimited Pass Purchase and Validity

A Beamish Unlimited Pass bought online is valid for 12 months from the date of purchase.

Unless otherwise stated, no tickets will be sent out in the post. Beamish Unlimited Passes can be collected from the museum Entrance on the day of first visit. For Evening Events, an e-ticket is sent to the email address specified.

Tickets for evening events are non-refundable, non-transferable and cannot be exchanged for an alternative date or event, or replaced in the event of loss.

At times we do offer tickets at special rates. Tickets purchased at these rates are only valid on specific dates. We are happy to upgrade your ticket to a Beamish Unlimited Pass, however you will be required to pay the difference.

Please visit the website for opening times and prices.

Resale

No ticket may be resold without the prior written consent of Beamish Museum. If any person attempts to enter Beamish with a ticket that has been resold without Beamish Museum’s written consent, Beamish Museum may refuse entry and no compensation is payable to that person by Beamish Museum.

Delivery

Beamish Museum will not mail out any tickets purchased online, unless otherwise stated. When your purchase has been confirmed your reference is the dispatched e-mail sent to the e-mail address you specified. It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your ticket requirements is accurate. We are only responsible for issuing tickets in accordance with the information you provide.

Returns

If the delivered e-mail does not match your order, please contact museum@beamish.org.uk Tickets for evening events are non-refundable and cannot be exchanged for an alternative date or event. 

Beamish Unlimited Pass Terms and Conditions

Pass holders can gain free entry to Beamish during normal daytime opening hours (last admission 3pm) for 12 months from the date of purchase. There are a small number of days and events when the Beamish Unlimited Pass is not valid, including special evening events such as Halloween. Admission information will be included in the event details, however please telephone the museum or visit our website for details if you are unsure.

Your Pass will act as proof of purchase of a Beamish Unlimited Pass and must be produced on arrival to gain admission. If you arrive at the museum without the Pass, you will be asked to pay the normal admission price and this will not be refunded.

On collection of your Unlimited Pass you will be required to sign the Pass in front of a member of Beamish Staff. Beamish Unlimited Passes are not transferable to any other person and passes must only be used by the named Beamish Unlimited Pass holder. Staff will always verify the identity of the pass holder(s) prior to admission.

Beamish is unable to check for lost or forgotten Passes on the day of a visit. If you lose your Pass, please contact us beforehand by calling 0191 370 4000. We are unable to issue a replacement Pass without notice of at least 5 days.

Children under 17 years of age must always be accompanied by an adult. If a child pass holder is included on a Family Pass, proof of both membership and the identity of the child must be produced to obtain free admission.

The Pass may not be used for group/educational visits or in conjunction with any other concessions, discounts, or for commercial/business use.

The museum reserves the right to refuse admission.

Friends of Beamish Membership Terms and Conditions

  1. Membership admits the member to all functions arranged by and on behalf of the Friends of Beamish Ltd.
  2. Members agree to be bound by the Memorandum and Articles of Association of the Company, which can be inspected at the Friends Office.
  3. Members can gain free entry to Beamish during normal opening hours (last admission 3pm) for 12 months from the date of issue (a concession generously given by Beamish Museum). There are a small number of days and events when Friends Membership Entry is not valid, including special evening events such as Halloween where a special payment must be made. Please check for details.
  4. Your Friends of Beamish membership card must be produced on arrival to gain admission. If you arrive at the Museum without the card, you will be asked to pay the normal admission price and this will not be refunded.
  5. Beamish or the Friends Office is unable to check for lost or forgotten cards on the day of a visit. If you lose your membership card, please contact us beforehand by calling 0191 3704000. We are unable to issue a replacement receipt without notice of at least 5 days.
  6. Friends of Beamish Membership is not transferable to any other person and membership cards must only be used by the named holder. Staff will always verify the identity of all pass holders prior to admission.
  7. Children under 17 years of age must always be accompanied by an adult.
  8. Friends are generously granted a special 10% discount in the Museum’s food and retail outlets.  This excludes privately operated concessions and website sales.  Please show your membership card before any transaction.
  9. The Friends of Beamish Membership Card may not be used for group/educational visits or in conjunction with any other concessions, discounts, or for commercial/business use.
  10. The Museum reserves the right to refuse admission.

Classes of Friends of Beamish Membership

For the purpose of membership sales the following definitions apply:

  • An Adult is a person aged from 22 years to 59 years (inclusive).
  • A Young Person is a person aged from 5 years to 21 years (inclusive).
  • A Senior Citizen is a person aged 60 years or over.

The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  • If there are any changes to the amount, date or frequency of your Direct Debit GC re: Beamish Museum will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request Beamish Museum to collect a payment, confirmation of the amount and date will be given to you at the time of the request
  • If an error is made in the payment of your Direct Debit, by Beamish Museum or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
  • If you receive a refund you are not entitled to, you must pay it back when Beamish Museum asks you to
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Trouble with your purchase? Contact Beamish Museum

museum@beamish.org.uk 0191 370 4000

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